UCaaS and Business VoIP service provider in USA and Canada

Business Phone

Secure Messaging

Mobility Tools

Conferencing

FracTEL’s effortless setup will make sure
your team doesn’t miss a beat.

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Call-Center Functionality is Transforming Small Business

eBook Accelerating Growth with Mobil Marketing

Telecom Perfected™

FracTEL offers all-inclusive pricing that covers every feature of our phone service, collaboration tool suite, mobile applications and U.S. based support.

100% Uptime

We are the only company to offer this because we know any downtime is bad for business.

Stress Free Set-up

No need to upgrade your existing network. Simply plug-in your new phones and start making more money.

Intuitive Mobile Tools

Never miss a business opportunity with our mobile apps and browser extensions

A Decade of Experience

We have been transforming tele-communications for thousands of customers since 2007.

On-demand Support

FracTEL offers self-service tools when you want them and world class support when you need it.

No Long-term Contract

99% of our customers stay with us without a contract. We let you decide.

Unlike other providers, FracTEL’s pricing includes every
business feature and U.S. based support.

Auto-Attendant

A self-service tool that allows your callers to select a touch tone option from a menu. Recordings and options can be easily updated from the Admin Portal.

Voicemail

Every extension comes with its own voicemail box, allowing employees to have secure access to messages from their Smartphone App, Phone, or through Email.

Call Transfer

Transfer calls and connect workers, even when they’re in different locations. Both blind and attended transfer are supported on all FracTEL certified phones.

Call Forwarding

Easily route calls, on a permanent or temporary basis, to a another extension or telephone number so that important calls always get where they need to go.

Call Waiting

Visual and/or audio notification that an incoming call is waiting. Auto-hold lets you take the call without losing the call you are on.

Caller ID Block

With a simple key code you can block your outbound caller ID. Those you call will see “Unavailable” or “Blocked” rather than your business name and phone number.

Caller ID

FracTEL supports full Caller ID, allowing you to see the number and name of the calling party before you answer the phone.

911 Emergency

Easily define one or more E911 Locations for your business in the event of an emergency.

611 Service

Dialing 611 is a fast and easy way to connect directly to a FracTEL service representative

411 Directory Assistance

Dial 411 to talk to a live operator to locate the phone number or address of a business or residence.

Conference Calls

All of FracTEL’s supported phones includes a conference feature which allows you to instantly connect with two or more other parties on one phone call.

Follow Me

Program your account to ring multiple devices – at the same time or in order, so you can stay connected and never miss a call.

Ring Group

Define a logical grouping of phones that ring together. You can associate a ring group with telephone number, Speed Dial, or Auto-attendant option.

Call Queues

Queue and manage incoming calls and define a group of Agents that will service them in the order they are received. You have full control, including the music or message that is played while your callers wait.

7 Digit Dialing

Set the area code for an extension and dial local numbers with the last seven digits.

Call Park

When you “park” a call, the system announces a parking “spot”. You can then pick it up from another extension by dialing the designated “spot”.

Paging Group

Easily define one or more groups of extensions that can be dialed for broadcasting audio announcements.

Music On Hold

Select from several musical programs to play for your callers when they are placed on hold, or upload your own music or marketing message.

Do Not Disturb

When you need to silence all distractions, Do Not Disturb automatically forwards your calls or sends them to voicemail.

Emergency Failover

In the unlikely event that prevents FracTEL from routing calls to your phones, we will reroute them to a backup number or service of your choice.

Unified Inbox

Manage your voice, fax, and text messages from your email inbox

Smart Phone Integration

Our app for iOS or Android takes the business features of your desk phone on the go. Make an outbound call and the called party sees your business Caller ID.

Conference Calls

Create Conference Rooms that support up to 20 callers. You no longer need to rely on third party conference calling providers.

Voice2eMail

A convenient FracTEL feature that Emails messages to users and allows them to listen to their messages with a computer or Smartphone.

Fax2eMail

Faxes you receive are converted to handy PDF format and emailed to you. Email a PDF to your FracTEL fax account and it is converted to a fax and sent.

Admin Portal

Web-based tool that provides complete control for management and monitoring of your CloudPBX system.

Call Logs

Run custom reports on your call activity from the FracTEL Admin Portal. Search by called number, caller ID, extension, call length, or any combination.

Call Recording

Automatically capture, securely store, and easily retrieve an audio recording of your phone calls.

Monitor

Allows select individuals to monitor conversations on select extensions, a great tool for training and quality control.

Number Portability

FracTEL has one of the most experienced number porting departments in the business, so you can count on us to get the job done quickly and painlessly.

FracTEL Cloud PBX helps your business Get Connected

Business Phones Without the Stress

The way it should be.