Hurricane Matthew Update #3

FracTEL 100% Operational After Hurricane Matthew

As the remnants of Hurricane Matthew headed out into the North Atlantic, the FracTEL team along with other residents of the East Coast are heading back to their homes to survey the damage and begin the process of returning to normalcy. The Space Coast, where our headquarters is located, was spared the worst of the damage through a combination of fortunate events – low tide, last minute change of track, eye wall reorganization  – however, our neighbors to the north in St. Augustine were not so fortunate. Flood and wind damage there is severe. While a widespread catastrophe was avoided, many families and businesses are suffering and power and water are still being restored in communities along the coast. Overall, the impact of the storm on the US was far less destructive than it could have been, but the damage in other areas was severe, with Haiti particularly hard hit.

The good news for FracTEL is that our network maintained 100% uptime for all services through the storm and we were able to support business continuity for our customers. At this time, our offices are open and we remain 100% operational. The fact that our technology has helped in a small way to minimize the impact of this disaster is gratifying.

We know that many, including some of our customers, are still struggling to repair damage and return to normalcy. Our thoughts are with you, and we will be doing everything we can to assist in this stressful time.

For any service impacting emergencies, you can always contact the FracTEL support team at 321-989-6727.

For billing or other inquiries please call our main number 321-499-1000 and leave a message for your party or in our general mailbox.You may also submit requests 24 hours a day, 7 days a week via email at support@fractel.net or via our support portal at helpdesk.fractel.net.

The FracTEL Team

Find out how FracTEL can help your business take advantage of the latest in cloud communications technology.  Call us today at 321-499-1023 or visit us at www.fractel.net