The workplace is becoming increasingly fragmented, with employees frequently telecommuting from areas all across the country. In addition to this, the desire for a direct line of communication between your clients and your business is greater than ever. To keep up with the increasingly complicated web of communication, smart business owners are leveraging automated receptionist services, and it’s dramatically increasing the efficiency of their phone systems.
What is an Automated Receptionist?
An automated receptionist, also known as an auto-attendant, is an intelligent, automated phone answering solution. Auto-receptionists will answer your calls and guide them to the appropriate extension. In truth, they do so much more than that. With features that allow you to receive voicemails as emails and priority call forwarding, you never miss an important call.
In the past, automated call answering may have come across as cold or difficult to use, but auto-receptionist services have come far in the past decade. They are capable of utilizing modern technology to provide customers with a more natural experience. In fact, consumers are accepting, and even embracing, virtual aides like Amazon’s Alexa and Apple’s Siri.
Why Automated Receptionists Make Great Employees
With an increasingly mobile workforce, it becomes difficult for in-office receptionists to keep track of where staff members are located and transfer calls to them in a timely manner. Fielding business calls is no longer as simple as it once was and maintaining consistent, quality communication with customers is more important to your brand than ever.
Automated receptionists offer distinct advantages over a live receptionist. One key benefit of an auto-attendant is consistency. As a business, it is important that you are always available to clients and potential customers even when you are out of the office. Auto-attendants provide clients with 24/7 access and modern cloud-based telecommunications services can promise 100% uptime.
In addition, they are cost-effective. The cost of installing and maintaining auto-attendant software is significantly lower than hiring a full-time receptionist.
With all of these features, you might be thinking that a system like this is difficult to install and maintain, right? This couldn’t be further from the truth. Most modern automated receptionist systems are plug-and-play and can be up and ready to go within minutes. An auto-attendant could be doing its job in a fraction of the time that it would take to train a new employee.
An automated receptionist is a smart way to handle customer calls and it can provide significant savings over a traditional receptionist. FracTEL’s Cloud PBX gives you access to Fortune 500 business phone features, including an auto-attendant, for a low monthly price. No complicated contracts, just the features you need for a flat rate per user.
Want to learn more about automated receptionists and cloud-based communications technology? Please, contact us today 1-855-372-2835.
Confused about business phone systems? Learn how to choose a business phone system in 5 easy steps with our free eBook. Download your copy today!