Hurricane Matthew Update #2

FracTEL Weathers Hurricane Matthew

While millions remain in harms way from a very dangerous Hurricane Matthew, the worst appears to be past for FracTEL. The storm moved through the Space Coast early Thursday morning, with the eye wall – where the most dangerous winds occur – passing within 30 miles of our offices.

We are no longer concerned for the worst, but now the next, and almost as difficult, phase begins – waiting for news and return to normalcy. Power is out for many areas and access to the barrier island where our headquarters is located remains restricted. It will likely be several more hours before we have a full report on the status of our facilities and likely even longer before we can get full access.

There is much good news, but the best is that the FracTEL network performed flawlessly. Network uptime has remained 100% for the duration of the event and, based on support ticket activity, almost all of our valued customers have so far weathered the storm with minimal disruption.

We continue to be concerned for those who remain in harms way and it will be several more days before the threat from Matthew is behind us. Occasions like this do not pass without reflection on those things in life that we value the most, and how quickly and arbitrarily it can all be taken away. Treasure your loved ones and care for each other.

For any service impacting emergencies, you can always contact the FracTEL support team at 321-989-6727.

For billing or other inquiries please call our main number 321-499-1000 and leave a message for your party or in our general mailbox.You may also submit requests 24 hours a day, 7 days a week via email at support@fractel.net or via our support portal at helpdesk.fractel.net.

The FracTEL Team

Find out how FracTEL can help your business take advantage of the latest in cloud communications technology.  Call us today at 321-499-1023 or visit us at www.fractel.net