Let’s be honest, no business is immune to the effects of a natural disaster. However, by taking some steps now your business can confidently maintain business continuity and seamless communications during and after a devastating event. Below are three strategies you can implement to ensure 100% connectivity no matter what happens.
1. Develop A Strategy to Redirect Calls
When the recent storms hit, fallen phone lines and damage to critical telecommunications equipment left many customers hearing a busy signal. Companies could have avoided this by simply having a business infrastructure in place that allowed calls to be quickly and easily re-routed to an alternate location; such as a secondary office, an outsourced call center, or employee cell phones.
2. Be Prepared to Deal with Increased Call Volume
When disaster strikes, people are often left in a panic. Your business may have an influx of calls from concerned customers. Make sure your phone system can easily add capacity remotely, or even automatically. The ability to intelligently route overflow calls will provide a dramatically better experience for your already anxious callers.
3. Make Sure Your Employees Are Mobile
Often natural disasters cause employees to be geographically dispersed to safer locations. By implementing mobility apps as part of your business communication infrastructure; phones, tablets, and laptops can function as office extensions. This way, employees can effortlessly make and receive calls using their normal published business phone numbers, while having their voicemail routed directly to them, no matter where they are.
To get these strategies implemented today, talk to your company’s IT professionals, or reach out to FracTEL.
Give us a call at 321-499-1021
Our U.S. based support team will be happy to give you more details about developing a disaster communications plan to maintain business continuity.